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الصورة الرمزية
Timothy Campbell

Help!  I updated the StellarMate software on my device.  The update appears to have succeeded and prompted for a reboot.

After rebooting, the StellarMate app (running on my iPad) can no longer access the device.

I can access the device via VNC and also via SSH ... just not via the app.

This is a StellarMate Pro 4G RAM/64GB storage.  

cat /etc/os-release shows it is running Debian GNU/Linux 11 (bullseye)

I was previously getting an animation that looped forever ((asking the moon to move a little to the left, etc. etc.) but it never got in.

I did a settings -> reset -> reset app

I am now getting:

"This StellarMate device requires a password to connect.  Please log out and sign in with your username and password, or update your StellarMate to the latest version."

I should be on the latest version since doing the update is what started this issue.  I DO know the username & password (user = StellarMate but I do not use the default password).  How do I tell the app what username & password to use for this device (if that is the issue)?


الصورة الرمزية
إهمال
الصورة الرمزية
Timothy Campbell
الكاتب أفضل إجابة

I’ve updated the password (I don’t use the default password).  I’m not unable to join because I do not know the password.  I am not even prompted for a password.  It is simply unable to connect since the update.

I see that there StellarMate is now at v2.2.x.  I am on the 1.9.x release.  

I am wondering if I need to purchase an upgrade to 2.x but I don’t even see how I would go about doing that.  I do see a way to purchase StellareMate OS … but unsure of how this would work on my StellarMate Pro because in the past it seems that this was separate download (likely pre-configured to have everything needed for the specialized hardware).

الصورة الرمزية
إهمال
الصورة الرمزية
Big Baker
أفضل إجابة

Hello Timothy,

try "smate" for password. 

Greetings,

Wim

الصورة الرمزية
إهمال
Timothy Campbell
الكاتب

I’ve updated the password (I don’t use the default password).  I’m not unable to join because I do not know the password.  I am not even prompted for a password.  It is simply unable to connect since the update.

I see that there StellarMate is now at v2.2.x.  I am on the 1.9.x release.  

I am wondering if I need to purchase an upgrade to 2.x but I don’t even see how I would go about doing that.  I do see a way to purchase StellareMate OS … but unsure of how this would work on my StellarMate Pro because in the past it seems that this was separate download (likely pre-configured to have everything needed for the specialized hardware).